We stand behind our Jewellery
Thank you for choosing Creative Goldsmiths! You can rely on us. This is our promise.
The finest diamonds
Every item of jewellery you purchase from Creative Goldsmiths comes with a comprehensive warranty of quality and satisfaction. This warranty covers workmanship, returns, sizing, maintenance and diamond trade-ups, as follows:
Workmanship
Every item carries a one-year manufacturer’s warranty against any and all defects in workmanship.
Our 14-day return policy
You may return any item within 14 days of purchase, with no questions asked. The item must not have been worn, must be in its original condition – as verified by our master goldsmith – and must be in its original packaging. Please bring in your original receipt, as well.
Sizing and re-sizing
We will make sure any ring you purchase is sized properly, at no charge. We will do this at the time of purchase or, if it is a gift, on your next visit.
Most rings also include one complimentary re-sizing at a later date. Please note, however, that some rings cannot be re-sized because of the way they are designed.
Maintenance
We are pleased to provide you with a lifetime of complimentary cleaning and checking of any jewellery you purchase from us. This includes one complimentary rhodium plating to restore the lustre of white-gold pieces.
We will also replace any missing diamonds from the original mounting within two years from purchase – provided the loss is due to manufacturing defect, not normal wear and tear.
Diamond trade-ups
You may at any time trade up your diamond for another one, as long as the trade-up diamond is priced at least 50 percent more than your original solitaire diamond.
This trade-up offer is only available on regular-priced items, and only for solitaire diamonds (not multi-stone settings, such as Verragio semi-mounts).
Our master goldsmith will inspect your existing diamond beforehand to ensure that it has not sustained any damage.
This trade-up offer applies to rings, pendants, earrings and some other items.
